New Hope Care · Burwood, Sydney
A thoughtful introduction.
For families, carers, nominees and professionals helping someone explore support.
Help someone take
their next step.
Start with a general enquiry. We’ll discuss the service, availability and the appropriate next steps.
Start with their choice.
Discuss the enquiry with the person you support and confirm how they want to be involved. Tell us your role and their communication preferences.
Keep the first message simple.
Tell us which service you’re enquiring about, the general location and the best way to discuss next steps. Avoid sensitive documents or health information in email.
This is an initial enquiry pathway. It does not submit a formal referral or confirm service acceptance. Ask our team about consent and secure information sharing before sending participant documents.
Let’s find your next step.
Tell us what matters to you. We’re here to listen.